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Delivery & Returns


DELIVERY INFORMATION

We’re delighted to ship our products via Royal Mail first class. The timescales below are intended as a guide only; once your item leaves our care, it’ll be in the trusted hands of Royal Mail. Please note that at exceptionally busy times, such as Christmas, your order may take slightly longer to get to you.

UK DELIVERIES

Royal Mail advises that first class Delivery takes 1-3 working days. We offer 2 tiers of postage:

  • Order Under £100 - £5 postage
  • Order over £100 - Free

EUROPEAN DELIVERIES

Royal Mail advises that first class Delivery takes 3-6 working days. We offer three tiers of postage: Europe: light - £8.05 Europe: medium - £11 Europe: heavy - £14

REST OF WORLD DELIVERIES

Royal Mail advises that 1st class Delivery takes 5-8 working days. We offer four tiers of postage:

ROW 1 light - £9 ROW 1 medium - £14.55 ROW 1 heavy - £19.25 ROW 1 special delivery - £21.60 ROW 2 light - £9.30 ROW 2 medium - £15.20 ROW 2 heavy - £20.65 ROW 2 special delivery - £23.50

RETURNS POLICY

We’re confident you’ll love your purchase from The Hills, but if you wish to return your item/s, you can do so within 14 days of purchase, as long as it is unused, and in its original packaging. We’ll be happy to exchange the item for a replacement, or to make a refund via your original method of payment.  We’re not able to refund any postage charges but we will send any exchange items free of postage charges.

HOW TO RETURN YOUR PURCHASE:

Returns by Post

Please return the item to us in its original packaging. Be sure to include your name, order number and contact details. Please return to the following address:

The Hills, Tyn y Celyn, Bodfari, Denbigh, Denbighshire, LL16 4EE

If your purchase is valued over £50, please make sure you send your return via a ‘Signed For’ service and, in all cases, please keep your proof of postage as we cannot be held responsible for any postal losses.

How we will respond

Once we received your return, providing it meets the returns conditions above, we will notify you of your refund within a reasonable period. Most returns will be processed within 14 days, although, on occasion, some returns may take up to 28 days. Your refund will be credited back to your original method of payment within approximately two days of being processed. Our delivery charges are non-refundable, and The Hills Ltd is not responsible for delivery fees or lost returns.

If the item was marked as a gift when purchased and shipped directly to you, we understand that you may prefer not to ask the purchaser for the receipt. We would therefore be able to offer you a gift credit for the value of your return, subject to the same return conditions as above.

Faulty items

We’re always really disappointed on the rare occasions that customers receive an item that isn’t to our high standards. Faulty items will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please contact janet@lovingthehills.com and include your order number and the nature of the fault.

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